Level 3 Diploma in Tourism and Hospitality Management
Course Overview
This course develops foundational knowledge of how tourism and hospitality organisations operate and are managed. Learners explore sustainable tourism, hospitality operations, digital marketing, customer experience, people management and health and safety, with a focus on applying practical understanding across tourism and hospitality settings.
Entry Criteria
- Applicants must be aged 16 or over.
- A full Level 2 qualification, such as a Level 2 vocational qualification or 5 GCSEs at Grade A*-C / Grade 5-9, or equivalent; OR at least 1 year of work experience in a tourism or hospitality environment.
- English and maths should normally be at GCSE Grade A*-C / Grade 4 or above.
- If English is not the applicant’s first language, a minimum B2 (CEFR) level or equivalent is required.
What You Will Study
- Principles of Sustainable Tourism
- Hospitality Operations and Management
- Digital Marketing in Tourism and Hospitality
- Customer Experience in Tourism and Hospitality
- People Management in Tourism and Hospitality
- Health and Safety in Tourism and Hospitality
Assessment Methods
Assessment is centre-assessed and portfolio-based. Learners build a portfolio demonstrating achievement of the learning outcomes and qualification requirements, normally through centre-devised assessment activities.
- Essays and assignments
- Short questions and answers
- Professional discussions
- Workbooks
- Reflective accounts
- Records of questioning
- Case studies
Delivery & Grading
- Learning may be delivered through e-learning, classroom-based teaching or a blended approach.
- Assessment is internally assessed and moderated and is subject to external quality assurance.
Progression Opportunities
Successful learners can progress to Level 4 qualifications in tourism, hospitality management or related disciplines, degree-level study where entry requirements are met, and more responsible operational, supervisory or management roles within the sector.
