Getting Started
Follow your college or university’s enrolment and induction instructions. Confirm your timetable, access to the learning platform, contact details for teaching staff and any outstanding administrative requirements.
Academic Guidance
Raise questions about teaching, coursework, assessment or progress with your tutor or the provider’s academic team. For City Thames College courses, contact City Thames College for guidance. For university programmes, academic support and assessment decisions are managed by the institution delivering your course.
Wellbeing & Learning Support
If personal circumstances or learning needs are affecting your studies, contact the relevant student-support service early. Ask your provider about wellbeing services, disability support and the process for requesting appropriate adjustments.
Attendance & Changes in Circumstances
Keep your provider informed if illness, personal circumstances or other difficulties affect attendance or study. Before changing, suspending or leaving a course, seek guidance from your provider and funding body about the implications for your enrolment and finance.
Planning Your Next Step
Review your progress and consider further study or career goals. City Thames College can provide general progression guidance and help you identify the appropriate provider contact. For complaints or formal academic matters, use your institution’s published procedure.